Flydubai Rating Analysis | 3-Star Airline

Flydubai Rating Analysis

Flydubai is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Flydubai product standards are quite good for short-haul sectors but comfort is poorer for longer routes. Seats have USB and PTV screens but the IFE content must be purchased. Business Class has a good full service feel, but seat / sleep comfort is poor on longer flights. Cabin service standards are mixed, and Dubai Airport can be chaotic at all customer touchpoints.”

Flydubai Rating Analysis

Airport Services – Dubai | 3-Star

Priority check-in options
Check-in service options
Check-in staff service
Priority boarding standards
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Business Class Lounge – Dubai | 3-Star

Seat availability and comfort
Standard of washrooms
Cleanliness of lounge areas
Choice of hot and cold food
Quality of food served
Choice of wines and beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality

Onboard Product | 3-Star

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow
Cabin and seat cleanliness
Washroom cleanliness
Washroom amenities
Inflight Entertainment
Seat power facilities
WiFi service
Quality of meals
Quantity of food
Selection of beverages

Cabin Staff Service | 3-Star

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Flydubai Rating Analysis shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Airways Office cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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