Refund, Change, And Cancellation Policy

Payment, Refund, Change, and cancellation policy depends on airline individual policy which is a part of our services. If you buy your ticket from the website, the relevant conditions will be printed on your ticket, otherwise, you need to get detailed information/conditions from your ticket issuing office at the time of ticket purchase/issuance. The conditions are subject to change at any time without prior notice.We will follow supplier’s (Airline/ Hotel/ Others) policy for cancellation/ reissue/ refund.


Any and all changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive; most of our tickets, hotels, cars, packages, and cruises do not allow any date or name changes after the booking is completed. We do not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to the customer’s request or supplier’s schedule changes.


Usually, the credit issued by the airline supplier has a specific expiration date, after which it cannot be used. We encourage you to discuss additional restrictions attached to your credit with a customer service agent. All such bookings where the cancellation may be permitted must be canceled prior to the scheduled departure time of the first flight segment by calling our customer service center. When you are ready to make your new booking and wish to use your airline credit, you will be required to pay fare difference (if any), applicable airline penalties, and any applicable fees. All such changes are governed by each airline’s fare rules, policies, and procedures, which are not under our control.

Refund Policy

As per our policy customers will be get refund the amount within 5-7 working days for Hotel, Tour & Visa service. For the air ticketing refund will be proccesed by the airlines policy if we get refund from airlines customers will be get refund within 7-10 working days.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. The above policy is subject to change at any time without any prior notice.

For details on behalf of the Refund, Change, and Cancellation; email us: refund@zoo.Family