OTA Support & Services

Online Travel Agencies OTA Support

About OTA Support

zooFamily is an Online Travel community of the aviation and travel industry. We are trying to minimize costs and maximize earnings for your travel business. Make your OTA, and prevent any kind of unwanted bill like ADM. For details, you have to contact us! Demo: https://demo.zoo.family We have 3 packages for your OTA development. To know more click our packages:

Frequently Asked Question

What is OTA Support?

This service is available for IATA travel agent, who wants to give seamless customer support to the customer.

Who are eligible for this service?

Any IATA or Non-IATA travel agent can take this support.

How much money for this service?

Our 3 plans are available Basic plan, Standard plan & Premium plan.

How can I check Visa category & Expiry of passengers?

Our support team ensures you that, Oneway or return ticket eligibility according to the passenger’s visa category & visa Expiry.

Can I buy ticket if I have less than six months passport validity?

No. You can’t buy tickets if you have less than passport validity six months from departure and return date.

How can I know our passenger ticket validity?

Yes, you can easily check your passenger ticket validity from our expert support team.

Can I cancel air ticket before departure?

You can cancel your ticket anytime according to airline rules. Be careful before cancelling the ticket, is it refundable or refundable.

How can I check my ticket change not permitted after departure?

Our support team will check before reissuing your ticket & let you inform the ticket rules if the ticket is not permitted to reschedule after departure.

How can I check Extra Baggage fee of airlines?

You can check airlines’ extra baggage charges if passengers required it.

What is blackout period?

Around the world have some special festivals. According to airline policy, blackout considers the origin of the destination.

What is SOTO, SITI, SITO, SOTI ticket?

SITI = Sold Inside Ticketed Inside

SITO = Sold Inside Ticketed Outside

SOTI = Sold Outside Ticketed Inside

SOTO = Sold Outside Ticketed Outside

How can I check Flight status before departure date?

Most of the time passenger ticket is unconfirmed due to various problem, our support team check your ticket before departure & ensure you a smooth flight journey.

Can I get 24 hours support?

Yes! You can get 24 hours of support from our team. We provide additional working hours.

Is my refund calculation accurate?

Our support team gives you an accurate refund calculation analysis of your ticket image.

How can I know reissue charge & difference of fare?

Our support team gives you accurate reschedule calculations & lets you know the difference in Fare.

How can I know my special ticket & promo ticket policy?

Yes, you can check the Promo ticket rules with our expert team.

How can I know minimum transit requirement of my destination?

Our support team use https://www.timaticweb.com/ paid version. Can check perfectly airport transit policy.

How can I carry sports equipment in airlines?

Yes, you can carry sports equipment & it depends on airline policy. Our support team provides accurate information.

Can I carry my domestic pets?

Most airlines don’t allow pets. Our support team guides you properly.

What is Tour code?

Tour code is a special number provided by airlines. Our support team gives you an updated tour code.

Should I know airlines rules before segment cancel?

Our support doesn’t cancel your segment without informing you of airline rules.

How can I know Maximum & minimum stay of passenger?

You can see rules number 5 & 16 in GDS.

How can I insert Mobile number, email address & passport information?

Every travel agent should keep his/her customer email & mobile number for airline policy. Our support team helps you insert all customer information.

How to buy baggage from GDS?

Some airlines have extra baggage purchase policies from GDS. Our support team keeps informing you about baggage while reissuing.

My baggage weight depends on Fare class?

Most of the airlines don’t include baggage on fare class. Some airlines maintain baggage policy with a fare basis.

How can I get OTA support for my travel agency?

There are two options for support. One is remote access like any desk, team viewer and another is GDS issue authority.

How can I add Chauffeur and Limousine Services for my passenger?

Our support team helps you add Chauffeur and Limousine Services for your passenger according to airline service policy.